Discovery Plus
Reviews and Complaints
This is an AI-generated score, not a statement of fact.
This score is generated by AI based on publicly available customer support information.
A contact form and help articles can be found on the company's site. Getting help might take a little extra effort.
Eureka, California
To change bank account number
The reviewer tried to contact the company before posting this review.
My bank account was hacked, so closed it, and need to give you guys the new account number. Can someone please call me back. Thank you.
Loudon, Tennessee
To cancel my description
I just need to cancel cuz I can't afford it once I get back on my feet then I'll I'll call you guys back and let you know once I get back on my feet
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIt sucks
The reviewer tried to contact the company before posting this review.
- - No solution after 45 online chats; repeating steps doesn't work.
- - Wife gets kicked off channels; not the internet; phone streams Hulu/Netflix fine.
Never got to talk to anybody.I talked to him through the internet but never gets anything solved i've talked to him at least 45 times over the internet and nothing has happened.They tell me to do the same thing over and over and over again does not work.So I don't know what else to do.My wife likes watching certain channels on there.But gets kicked off all the time.It's not our internet service.I can watch it on my phone with no problem.Watch hulu netflix, no problem, they're the only ones
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDouble charged me
The reviewer tried to contact the company before posting this review.
You guys charged my wife's card and mine. I already paid on the 8th.
I don't have two accounts. Put the money back.
- I like the shows
- Double charge people and u cant get a live person
Preferred solution: Full refund
Peoria, Illinois
Resolved: Update payment. No icon or ability in Discovery Plus app.
The reviewer tried to contact the company before posting this review.
- - They hung up after a recording.
- - I updated payment and Google Play, but can't access Discovery.
- - They don't seem to want my membership.
They hung up. A recording and then hung up.
I tried updating my payment method, but there was no Discovery icon at the top right like the chat bot said.
I updated Google Play and still am unable to access Discovery, so I'm ready to be permanently done with them. They apparently don't want my membership at all.
- I like their shows
- Very difficult to update anything and on a droid phone i have to go through google play
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ukiah, California
Can’t cancel
The reviewer tried to contact the company before posting this review.
I have canceled several times and still continued to get charged monthly. I cant get a hold of anyone.
Portland, Oregon
Charges for Discovery +
The reviewer tried to contact the company before posting this review.
Charges are invalid. Why cant I contact a person by phone?
My contact phone, ***. ***
User's recommendation: Do not subscribe to discovery +
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Technical issues
The reviewer tried to contact the company before posting this review.
- - Nothing was resolved.
- - The service is the worst the reviewer has experienced.
- - They describe the service as horrible and advise staying away.
Nothing was resolved. This is the worst customer service I have ever experienced.
If I could give a lower score, I would.
This is horrible service; you guys are supposed to be ashamed of yourselves. Stay away from customer service.
User's recommendation: Don't bother with customer service here it really sucks.
Machias, Maine
Can't sign in
The reviewer tried to contact the company before posting this review.
- - I pay for the service on my TV, but it still charges me on my phone.
- - I am considering canceling due to being charged on mobile while I pay for TV.
I already pay for this service on my TV. But, when I try to watch it on my phone it tries to charge me.
When I am already paying for the service. DO YOU WANT ME TO JUST CANCEL THE WHOLE DAMN THING!!!Don't sign up.
Preferred solution: To be able to watch Discovery Plus on my phone. Without you trying to get me to pay twice for the same damn service!!!!!!!!!!
User's recommendation: Watch another streaming APP.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI didn't get any help
The reviewer tried to contact the company before posting this review.
Nothing happened and that's why it didn't help. There was no help; they never even answered the phone, lol.
User's recommendation: Don't use this company!!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Victoria, British Columbia
Resolved: Bad customers
- - Couldn't cancel via Google Play; chat was unhelpful.
- - Tried calling; the answering machine won't work; I'm on income assistance and can't afford this.
Company fixed the issue and I have been provided with apology. We got a full refund as well. Be very mindful go somewhere else.
I have tried to cancel but couldn't find it on Google Play, so I tried their customer service chat. What a bunch of *** no help at all.
I've been trying for 2 days. Finally, my credit card company is going to dispute it. I am on income assistance and can't afford this.
Don't ask for Discovery Plus.
Tried to call them; the answering machine won't work.
- Good showd
- Not enough
Preferred solution: Full refund
User's recommendation: Don't subscribe
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Elmont, New York
I can’t seem to get in touch with discovery+. I even emailed them. They’re not giving me my full episodes of your worst nightmare and obsession. LOL just dumbbells. Because she wasn’t moving.
The reviewer tried to contact the company before posting this review.
- - I like discovery+ but want better phone support.
- - I'm not getting the full set, only five or six episodes of Your Worst Nightmare and Obsession.
I like discovery+ very much. I just wish they would answer their phones.
My problem is I bought two discovery+ apps. I love to watch shows like your worst nightmare and obsession and Im not getting the full series of each one and getting five or six I should be getting at least 20 or 20 on each your worst nightmare and obsession
Sunnyvale, California
Why is my service going back to home page, not allowing me to watch
The reviewer tried to contact the company before posting this review.
I would like to talk to a real person about my issue, don't appreciate being hung up on and told to try something different.
Preferred solution: I would like to be able to watch on my tv
User's recommendation: Not good I have always recommended discovery plus but now I can’t access from my tv
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI cannot get my Discovery to work
The reviewer tried to contact the company before posting this review.
I need somebody to help me today with my Discovery I'm trying to renew it but I cannot do it because it will not let me
Preferred solution: I would like to get my damn Discovery he back on my TV
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Vancouver, Washington
New debit card information
The reviewer tried to contact the company before posting this review.
- - Update debit card to allynkamerik8@***.com.
- - Call to walk through the process.
- - Contact: 503-465-****.
- - Describes self as old and stressed.
I am old. Help me, please, put new debit card information: allynkamerik8@***.com.
Please help me; help me; that would be a great help to me, please. I need this help very much.
I am very stressed out! Call me and walk me through this, please: 503-465-****, old lady.
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