Discovery Plus
Discovery Plus Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Discovery Plus has a 1.7 star rating from 728 reviews, with 12% likely to recommend and a largely unfavorable rating distribution; overall sentiment is negative.
Key Takeaways for Future Customers
- Expect popular content but prepare for persistent sign-in, streaming and subscription issues when reading Discovery Plus reviews.
- Be cautious about billing and auto-debit; many customers request refunds for duplicate or continued charges.
- Customer service is mainly automated; speaking to a live agent is frequently unavailable.
Negative Feedback / Risk Areas
- Repeated billing errors and inability to cancel subscription or get refunds.
- Poor customer service access with no reliable phone support and unresolved technical problems.
- Multiple accounts, sign‑in failures, and missing or inaccessible content on TVs.
Positive Feedback
Users praise the content and specific shows available on the service.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Discovery Plus has a 1.7 star rating from 728 reviews, with 12% likely to recommend and a largely unfavorable rating distribution; overall sentiment is negative.
Key Takeaways for Future Customers
- Expect popular content but prepare for persistent sign-in, streaming and subscription issues when reading Discovery Plus reviews.
- Be cautious about billing and auto-debit; many customers request refunds for duplicate or continued charges.
- Customer service is mainly automated; speaking to a live agent is frequently unavailable.
Negative Feedback / Risk Areas
- Repeated billing errors and inability to cancel subscription or get refunds.
- Poor customer service access with no reliable phone support and unresolved technical problems.
- Multiple accounts, sign‑in failures, and missing or inaccessible content on TVs.
Positive Feedback
Users praise the content and specific shows available on the service.
Media from reviews
Turn one complaint into a collective action
Machias, Maine
Can't sign in
- - I pay for the service on my TV, but it still charges me on my phone.
- - I am considering canceling due to being charged on mobile while I pay for TV.
I already pay for this service on my TV. But, when I try to watch it on my phone it tries to charge me.
When I am already paying for the service. DO YOU WANT ME TO JUST CANCEL THE WHOLE DAMN THING!!!Don't sign up.
Preferred solution: To be able to watch Discovery Plus on my phone. Without you trying to get me to pay twice for the same damn service!!!!!!!!!!
User's recommendation: Watch another streaming APP.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIt sucks
- - No solution after 45 online chats; repeating steps doesn't work.
- - Wife gets kicked off channels; not the internet; phone streams Hulu/Netflix fine.
Never got to talk to anybody.I talked to him through the internet but never gets anything solved i've talked to him at least 45 times over the internet and nothing has happened.They tell me to do the same thing over and over and over again does not work.So I don't know what else to do.My wife likes watching certain channels on there.But gets kicked off all the time.It's not our internet service.I can watch it on my phone with no problem.Watch hulu netflix, no problem, they're the only ones
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDouble charged me
You guys charged my wife's card and mine. I already paid on the 8th.
I don't have two accounts. Put the money back.
- I like the shows
- Double charge people and u cant get a live person
Preferred solution: Full refund
Peoria, Illinois
Resolved: Update payment. No icon or ability in Discovery Plus app.
- - They hung up after a recording.
- - I updated payment and Google Play, but can't access Discovery.
- - They don't seem to want my membership.
They hung up. A recording and then hung up.
I tried updating my payment method, but there was no Discovery icon at the top right like the chat bot said.
I updated Google Play and still am unable to access Discovery, so I'm ready to be permanently done with them. They apparently don't want my membership at all.
- I like their shows
- Very difficult to update anything and on a droid phone i have to go through google play
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ukiah, California
Can’t cancel
I have canceled several times and still continued to get charged monthly. I cant get a hold of anyone.
Portland, Oregon
Charges for Discovery +
Charges are invalid. Why can't I contact a person by phone?
My contact phone is 971-290-****. seadogs20@***.com
User's recommendation: Do not subscribe to discovery +
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Technical issues
- - Nothing was resolved.
- - The service is the worst the reviewer has experienced.
- - They describe the service as horrible and advise staying away.
Nothing was resolved. This is the worst customer service I have ever experienced.
If I could give a lower score, I would.
This is horrible service; you guys are supposed to be ashamed of yourselves. Stay away from customer service.
User's recommendation: Don't bother with customer service here it really sucks.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI didn't get any help
Nothing happened and that's why it didn't help. There was no help; they never even answered the phone, lol.
User's recommendation: Don't use this company!!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Victoria, British Columbia
Resolved: Bad customers
- - Couldn't cancel via Google Play; chat was unhelpful.
- - Tried calling; the answering machine won't work; I'm on income assistance and can't afford this.
Company fixed the issue and I have been provided with apology. We got a full refund as well. Be very mindful go somewhere else.
I have tried to cancel but couldn't find it on Google Play, so I tried their customer service chat. What a bunch of *** no help at all.
I've been trying for 2 days. Finally, my credit card company is going to dispute it. I am on income assistance and can't afford this.
Don't ask for Discovery Plus.
Tried to call them; the answering machine won't work.
- Good showd
- Not enough
Preferred solution: Full refund
User's recommendation: Don't subscribe
Sunnyvale, California
Why is my service going back to home page, not allowing me to watch
I would like to talk to a real person about my issue, don't appreciate being hung up on and told to try something different.
Preferred solution: I would like to be able to watch on my tv
User's recommendation: Not good I have always recommended discovery plus but now I can’t access from my tv
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Elmont, New York
I can’t seem to get in touch with discovery+. I even emailed them. They’re not giving me my full episodes of your worst nightmare and obsession. LOL just dumbbells. Because she wasn’t moving.
- - I like discovery+ but want better phone support.
- - I'm not getting the full set, only five or six episodes of Your Worst Nightmare and Obsession.
I like discovery+ very much. I just wish they would answer their phones.
My problem is I bought two discovery+ apps. I love to watch shows like your worst nightmare and obsession and Im not getting the full series of each one and getting five or six I should be getting at least 20 or 20 on each your worst nightmare and obsession
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed to cancel subscription
I need to cancel my subscription. I never asked for this. How do I contact Discovery+ what is the phone number please?
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI cannot get my Discovery to work
I need somebody to help me today with my Discovery I'm trying to renew it but I cannot do it because it will not let me
Preferred solution: I would like to get my damn Discovery he back on my TV
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo help
There is absolutely no way to talk to an agent to get any help. And when we leave a message for them to call you back because never return absolutely ridiculous
Los Angeles, California
I paid bill and have no service
I don't like computers Nothing I want to talk to a live person please call me at this number 323 335-****
Preferred solution: My service running
Beckenham, Bromley
Awful service. Automated only.
- - Spoke with Sky tech about Discovery+ access; automated service.
- - Sky Signature; Discovery+ should be included, but keeps requesting subscription.
Been speaking to sky technical for over 30 min. Problem with accessing discovery+ I am Sky signature customer, should be inc my packagr, keeps requesting subscription.
Email checked, password checked, all correct. Please help.
I canr find a phone number call. Someone your end would help!
Only automated service.
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