Discovery Plus
Discovery Plus Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Discovery Plus has a 1.7 star rating from 730 customer reviews. 12% would likely recommend. Rating distribution shows 79% unfavorable and 7% positive. Consumers are mostly dissatisfied.
Key Takeaways for Future Customers
- Content praised: many users like the shows and content quality.
- Expect difficult subscription management and trouble contacting support.
- Frequent customer complaints about billing and refund processes; plan accordingly.
Negative Feedback / Risk Areas
- No way to contact company or reach a live agent.
- Recurring billing errors, double charges, and difficulty cancelling subscriptions.
- Requests for refunds often unresolved and slow.
- Technical app issues and poor customer service responses.
Positive Feedback
Users consistently cite great shows and good content despite service and support problems.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Discovery Plus has a 1.7 star rating from 730 customer reviews. 12% would likely recommend. Rating distribution shows 79% unfavorable and 7% positive. Consumers are mostly dissatisfied.
Key Takeaways for Future Customers
- Content praised: many users like the shows and content quality.
- Expect difficult subscription management and trouble contacting support.
- Frequent customer complaints about billing and refund processes; plan accordingly.
Negative Feedback / Risk Areas
- No way to contact company or reach a live agent.
- Recurring billing errors, double charges, and difficulty cancelling subscriptions.
- Requests for refunds often unresolved and slow.
- Technical app issues and poor customer service responses.
Positive Feedback
Users consistently cite great shows and good content despite service and support problems.
Media from reviews
Bemidji, Minnesota
App says renew subscription but I am paid through June 22,2026
You are a joke. I paid for this service through June 22, 2026.
Now that I have paid, I can't watch it! What the hell?!?!?!
- You are crooks
User's recommendation: You pay and they won’t open the app to let you watch. Criminals!!!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo problem using it love all the shows/zero answers to my questions, zero help, zero customer service. The supposed "help" page is useless. It does not help at all.
- Discovery Plus and Warner Bros lack accessible customer service by phone or chatbot.
- The help section is unhelpful and provides few answers.
What company that takes customers' money doesn't have a customer service department where you can either call or use a chatbot to reach a representative? Oh yeah, Discovery Plus and Warner Brothers.
Shame on you. You should be ashamed of yourselves. The help section is no help at all. You look up what you need an answer to, and there are no answers.
Companies that have customer service show that they care about their customers who fill their pockets. I certainly would have thought that Discovery Plus, under the umbrella of Warner Brothers, would have that. What an awful way to run your business. You have customers that need help and need answers.
I do hope that this is being sent to them because they need to hear it. They suck.
- Few good shows
- Zero help
- Zero customer service
- Zero care for the customers zero consideration for the people that pay them
Preferred solution: Answer to customers questions and issues. The message Discovery+ and Warner Brothers send to the public says they don't care about or appreciate their customers. They just want to fill their pockets with our hard-earned money.
User's recommendation: Absolutely not. Not only what I not recommend them, I would word them off and tell them not to bother. And then I can let them know about everybody else's problems and have them come to this site to see for themselves.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStolen money
I tried to subscribe to Discovery Plus, couldn't get it to work on my TV. Then, once I tried to cancel it, you ripped me off, charging me 23 dollars to cancel it.
I want my money back, and I will never again. Don't bother; they rip you off.
- Are crooks
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
North Canton, Ohio
Cancel subscription
Didn't speak to a human being, which I would have liked to do. Too much red tape just to be able to speak to a person.
I just want to cancel my subscriptions since they're already included in my Spectrum bundle account.
I would appreciate it if somebody would call me back as soon as possible at ***. Thank you.
Preferred solution: Talk to a customer service rep
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCannot watch discovery because it will not download the app
No one will answer the phone, so no one will help you. The update to Discovery Plus will not work. Thank you.
- Good shows
- No customer service
User's recommendation: Drop discovery plus
Eureka, California
To change bank account number
My bank account was hacked, so closed it, and need to give you guys the new account number. Can someone please call me back. Thank you.
Loudon, Tennessee
To cancel my description
I just need to cancel cuz I can't afford it once I get back on my feet then I'll I'll call you guys back and let you know once I get back on my feet
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIt sucks
- No solution after 45 online chats; repeating steps doesn't work.
- Wife gets kicked off channels; not the internet; phone streams Hulu/Netflix fine.
Never got to talk to anybody.I talked to him through the internet but never gets anything solved i've talked to him at least 45 times over the internet and nothing has happened.They tell me to do the same thing over and over and over again does not work.So I don't know what else to do.My wife likes watching certain channels on there.But gets kicked off all the time.It's not our internet service.I can watch it on my phone with no problem.Watch hulu netflix, no problem, they're the only ones
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDouble charged me
You guys charged my wife's card and mine. I already paid on the 8th.
I don't have two accounts. Put the money back.
- I like the shows
- Double charge people and u cant get a live person
Preferred solution: Full refund
Peoria, Illinois
Resolved: Update payment. No icon or ability in Discovery Plus app.
- They hung up after a recording.
- I updated payment and Google Play, but can't access Discovery.
- They don't seem to want my membership.
They hung up. A recording and then hung up.
I tried updating my payment method, but there was no Discovery icon at the top right like the chat bot said.
I updated Google Play and still am unable to access Discovery, so I'm ready to be permanently done with them. They apparently don't want my membership at all.
- I like their shows
- Very difficult to update anything and on a droid phone i have to go through google play
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ukiah, California
Can’t cancel
I have canceled several times and still continued to get charged monthly. I cant get a hold of anyone.
Portland, Oregon
Charges for Discovery +
Charges are invalid. Why cant I contact a person by phone?
My contact phone, ***. ***
User's recommendation: Do not subscribe to discovery +
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Technical issues
- Nothing was resolved.
- The service is the worst the reviewer has experienced.
- They describe the service as horrible and advise staying away.
Nothing was resolved. This is the worst customer service I have ever experienced.
If I could give a lower score, I would.
This is horrible service; you guys are supposed to be ashamed of yourselves. Stay away from customer service.
User's recommendation: Don't bother with customer service here it really sucks.
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Machias, Maine
Can't sign in
- I pay for the service on my TV, but it still charges me on my phone.
- I am considering canceling due to being charged on mobile while I pay for TV.
I already pay for this service on my TV. But, when I try to watch it on my phone it tries to charge me.
When I am already paying for the service. DO YOU WANT ME TO JUST CANCEL THE WHOLE DAMN THING!!!Don't sign up.
Preferred solution: To be able to watch Discovery Plus on my phone. Without you trying to get me to pay twice for the same damn service!!!!!!!!!!
User's recommendation: Watch another streaming APP.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI didn't get any help
Nothing happened and that's why it didn't help. There was no help; they never even answered the phone, lol.
User's recommendation: Don't use this company!!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Victoria, British Columbia
Resolved: Bad customers
- Couldn't cancel via Google Play; chat was unhelpful.
- Tried calling; the answering machine won't work; I'm on income assistance and can't afford this.
Company fixed the issue and I have been provided with apology. We got a full refund as well. Be very mindful go somewhere else.
I have tried to cancel but couldn't find it on Google Play, so I tried their customer service chat. What a bunch of *** no help at all.
I've been trying for 2 days. Finally, my credit card company is going to dispute it. I am on income assistance and can't afford this.
Don't ask for Discovery Plus.
Tried to call them; the answering machine won't work.
- Good showd
- Not enough
Preferred solution: Full refund
User's recommendation: Don't subscribe
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