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Contact Discovery Plus Customer Service

Discovery Plus Phone Numbers and Emails

Toll-Free Number:

  • (866) 324-3637
Call customer service
Send Message

General Info:

  • (240) 662-3801
    Closed captioning

Discovery Plus Emails:

Customer Service
General Info
Closed captioning
Legal
Privacy Inquiries
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Discovery Plus Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Discovery Plus Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    95% phone 5% email
  • The best phone number to call Discovery Plus is 8663243637. 92% of consumers used this number to address their issues and concerns. Meanwhile, 27% of users reported contacting a real person successfully by dialing the phone number 2406623801.

  • The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.

  • Be prepared for the call as Discovery Plus may ask you for the following information to identify you as a customer: first and last name, email or phone number.

View full overview ›

How to Contact Discovery Plus Customer Service?

Most Popular Number:

(866) 324-3637
Total calls: 13 683 Issues resolved: 128 Last call: Jan 11, 2026

Discovery Plus phone number customer support is the most useful and frequently used way to make your problem resolved. If you need an immediate solution to the issue, you can contact Discovery Plus customer service at 1-800-Discover (1-800-347-2683).

Getting assistance by phone has one significant advantage: you can apply the company representative's tips and get feedback in real time. Furthermore, the Discovery Plus contact number is available to help you 24/7 so it is the fastest way to get the answers to your questions.

There is a variety of Discovery Plus email addresses available. For instance, customer service can be reached via help@discoveryplus.com and general inquiries are accepted by online_captioning@discovery.com. Submit an email and Discovery Plus customer support representative will get back to you within 2-4 hours.

Also, it is possible to send emails via the website. Depending on the options you select from the menus, you may navigate to a form that lets you email the Discovery Plus customer service team. If you are still having trouble and need assistance, the live chat option is available for you. You can find it at the bottom-right corner of the page.

If the Discovery Plus phone number and emailing a representative aren't resolving your issue, continue to the next step to get support via social media. Discovery Plus customer support department has active pages on different platforms including Facebook, Instagram, Pinterest, Twitter, and Youtube. You can find them by searching @discoveryplus.

Briefly describe your issue in social media, don’t forget that most posts and private messages have a limitation of characters you can use.
Do not include any personal information, such as credit card numbers, account numbers, addresses, or phone numbers when describing your issue. If Discovery Plus customer service specialist needs your account number or any other personal details, they will respond with a direct message that allows you to contact them privately.

PissedConsumer Club

Contact Information

Discovery Plus Website:

Discovery Plus Help Center:

Corporate Office Address:

Discovery Communications, LLC
850 3rd Ave
New York, New York 10022
United States

Discovery Plus Customer Service Reviews

1.3 / 5
Bad
Karma Wmf
Need help

I did not get to talk with a live person. Someone unauthorized is using my info and I am being charged. I need to get this fixed Woul appreciate any help you can provide.

Dusty F Hkd
No help
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

There is absolutely no way to talk to an agent to get any help. And when we leave a message for them to call you back because never return absolutely ridiculous

Don R Tjg
Not able to watch the shows I expected. Reached out for support & dealt with a bot m, a promise, & zero support
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Zero
Zero
Zero
No support & still not understanding why Im not able to view current shows
This us the only BAD streaming service I have found myself in since dropping YouTube TV

Aubriana Grb
No customer service at all.
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Never got to speak to them. Tried over and over for months and have never spoke to a human. Have tried for months and nothing!!

How Good is Discovery Plus's Customer Service?

Deryck Weo
Deryck Weo
Feels Disappointed | Oct 11, 2025

Its not possible to give them a negative rating even a 1 would be too high.

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Creola Hmu
Creola Hmu
Feels Disappointed | Mar 18, 2025

Pissed consumer is a scam, not at all any support or help

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Glenda H Vqe
Glenda H Vqe
Feels Disappointed | Jan 29, 2025

I tried several time to sign in to Discovery Plus and was unable to do so even though I followed the instructions. I tried calling more than one number but I got no answer nor was I able to talk to a live person. I’m still not able to sign and if this does not get resolve soon I will cancel the service.

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Eliodoro Tmi
Eliodoro Tmi
Feels Disappointed | Oct 15, 2024

I never got a person to talk to. I kept on googling phone numbers for "customer service!" One time, I even got the "Discover credit card!" ALL I wanted was to be able to use my Discovery App.on my TV. I just kept getting the "chat line" for help, and I needed a live agent! But never got one! When your a senior citizen, you shouldn't have to "live on the edge" everytime you turn on your TV! If you have a problem, you should be able to contact a person so they can walk you thru ot and resolve it! Not having to spend hours looking up phone numbers that lead to robots! I guarantee if it happens again, I'll be "streaming elsewhere!!!!"

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Crystal O Vcg
Crystal O Vcg
Feels Disappointed | Oct 11, 2024

After 3 emails i still cannot get discovery plus on my smart tv. Im really not happy.

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Debbie M Uqc
Debbie M Uqc
Feels Disappointed | Oct 04, 2024

I was not able to access discovery + on my TV after I subscribed.

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Summary of Discovery Plus Customer Service Calls

15.2K TOTAL
CALLS
01:16 AVG CALL
DURATION
2% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Discovery Plus?

Account Question:

  • “Trying to pay for subscription”
  • “Can't log in”
  • “Can’t sign in”

Payments and Charges Question:

  • “Billing”
  • “Pay bill”
  • “Payments”

Activation/ Cancellation Question:

  • “Didn't subscribe”
  • “Need to cancel subscription”
  • “Never subscribed and am being charged”

Product/ Service Question:

  • “Can't watch no prep kings season 6”
  • “Discovery apps not working”
  • “Why it's not working”

Request for Information Question:

  • “Update my debit card information”
  • “Update my debit card”
  • “Help with subscription”

Staff Question:

  • “Can use service in paying for”
  • “All I’m trying to do is pay for my Discovery+ channel that’s all without paying someone else in customer service for doing their job. Why do I have to pay five dollars all I’m trying to do is get a channel.”
  • “Having problems with your TV service. It does a lot of glitching at my home service and when I try to stream from my iPhone at another location, it will play for four or five minutes and then it stops playing, and I have to get up and start it again.”

Cards Question:

  • “List me bank card want to speak to some one about changing me bank details”
  • “Add a new card payment”
  • “Add a new bank card”

Return/ Replace Question:

  • “I need to change my email and don’t know how”
  • “Change monthly $5.99 payment card to a new card.”
  • “Change account. From monthly to yearly”

Website/ Application Question:

  • “App wont work”
  • “Install isdues”
  • “App is not playing”

Refund Question:

  • “Refund”
  • “Need refund and subsciption canc!!!!”
  • “I want my money back”

Shipping and Delivery Question:

  • “Can't get the discovery to work ony tv”
  • “I did not receive a call”
  • “I can't get the channels to work”

Employment Question:

  • “Seeking employment”
  • “Im a 1099 with goldrush and i received a 1099 that is incorrect to file taxws”

Other Question:

  • “Pronlem not resolved after 2 months”
  • “About ready to call ny lawyer. Need a live person!!”
  • “Trouble shooting”

Compare Discovery Plus Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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