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Contact Discovery Plus Customer Service

How to Reach a Person at Discovery Plus

Verified Contact Information

Toll-Free Number:

  • 1-866-324-3637
Call Now
Send Message

Customer Service:

  • 1-855-442-6629
    Canada

General Info:

  • 1-240-662-3801
    Closed Captioning

Customer Service:

support@wbd.com
App Support
help@discoveryplus.com

General Info:

online_captioning@discovery.com
Closed captioning

Claims:

notice@wbd.com

Legal:

dmca_notices@discovery.com
DMCA Inquiries
privacy_policy@discovery.com
Privacy Inquiries
wbdprivacy@wbd.com
Privacy Inquiries
help@discoveryplus.ca
Canada

Discovery Plus Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

 Basic access to support
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Discovery Plus Phone Number
1 (866) 324-3637
Average Hold Time
00:01:12
Average Calls duration
1 minute
Most Popular Discovery Plus Email Address
help@discoveryplus.com
Discovery Plus Live Agent Availability
27% of callers successfully reach a real person
Issue Resolution Rate
Low (2% reported full resolution)
View full overview

How to Contact Discovery Plus Customer Service?

Discovery Plus phone number customer support is the most useful and frequently used way to make your problem resolved. If you need an immediate solution to the issue, you can contact Discovery Plus customer service at (240) 662-3801.

Getting assistance by phone has one significant advantage: you can apply the company representative's tips and get feedback in real time. Furthermore, the Discovery Plus contact number is available to help you 24/7 so it is the fastest way to get the answers to your questions.

There is a variety of Discovery Plus email addresses available. For instance, customer service can be reached via help@discoveryplus.com and general inquiries are accepted by online_captioning@discovery.com. Submit an email and Discovery Plus customer support representative will get back to you within 2-4 hours.

Also, it is possible to send emails via the website. Depending on the options you select from the menus, you may navigate to a form that lets you email the Discovery Plus customer service team. If you are still having trouble and need assistance, the live chat option is available for you. You can find it at the bottom-right corner of the page.

If the Discovery Plus phone number and emailing a representative aren't resolving your issue, continue to the next step to get support via social media. Discovery Plus customer support department has active pages on different platforms including Facebook, Instagram, Pinterest, Twitter, and Youtube. You can find them by searching @discoveryplus.

Briefly describe your issue in social media, don’t forget that most posts and private messages have a limitation of characters you can use.
Do not include any personal information, such as credit card numbers, account numbers, addresses, or phone numbers when describing your issue. If Discovery Plus customer service specialist needs your account number or any other personal details, they will respond with a direct message that allows you to contact them privately.

PissedConsumer Club

Contact Information

Discovery Plus Website:

Discovery Plus Help Center:

Corporate Office Address:

Discovery Inc.
8403 Colesville Road
Silver Spring, Maryland 20910
United States

Other Info (opening hours):

Mailing Address:

4000 Warner Blvd.

Bldg. 700, Burbank

CA 91522


Live Chat Hours:

Monday - Sunday: 6:00am - 12:00am EST

More contact details

How Customers Rate Discovery Plus Support?

3.7 / 5
Needs improvement

Based on 15.7K calls to Discovery Plus customer support through PissedConsumer.com and 23 survey responses.

Total Calls
15.7K
Avg Call Duration
01:16
Issues Resolved
2%

Why Customers Call Discovery Plus?

Top Reasons of Customers Calls

  • Account 22%
  • Payments and Charges 20%
  • Activation/ Cancellation 16%
  • Customer Inquiries & Issues 10%
  • Product/ Service 10%
  • Request for Information 8%
  • Staff 4%
  • Streaming Services 2%
  • Cards 2%
  • Return/ Replace 2%
  • Website/ Application 2%
  • Refund <1%
  • Shipping and Delivery <1%
  • Employment <1%
  • Claims & Legal Issues <1%

Account

22%
  • "Can't sign in"
  • "Login in"
  • "Order subscription on new tv"

Payments and Charges

20%
  • "I paid my discovery + but I can't get on"
  • "Billing"
  • "Your company keeps trying to Bill me $11.99 a month and I don't even have your service anymore"

Activation/ Cancellation

16%
  • "Cancel my plan"
  • "Cancel"
  • "Cancel account"

Customer Inquiries & Issues

10%
  • "SisterWives- last year it was on the next day. If you aren't airing the new 21 season, I need to get a new App"
  • "Can't get my discovery+"
  • "I went to get on to Discovery plus and it said that I needed to free up some data so I did and now I can't get past signing in"

Product/ Service

10%
  • "Can not access on my phone or Roku"
  • "Problem with my account"
  • "Technical help"

Request for Information

8%
  • "about my subscription"
  • "Need help with app"
  • "Programming questions"

Staff

4%
  • "Customer service"
  • "Set up new service"
  • "Delete service of deceased husband open my own"

Streaming Services

2%
  • "Issues streaming With discovery plus"
  • "Email not found when signing into fire tv"
  • "U won't jot ne on tv"

Cards

2%
  • "Need to add my debut card number"
  • "New card payment"
  • "Stlen card"

Return/ Replace

2%
  • "Need to change email for account"
  • "Changed email want to drop my service till get my new home in"
  • "Change payment method"

Website/ Application

2%
  • "Your app is not showing the TV shows that I want to see that I just paid for"
  • "The app keeps kicking me out"
  • "Problems in activating the site"

Refund

<1%
  • "Refund"
  • "Refund for cancellation"
  • "need refund and subsciption canc!!!!"

Shipping and Delivery

<1%
  • "Can't get the app on my tv"
  • "Can't get the discovery to work ony tv"
  • "I did not receive a call"

Employment

<1%
  • "Seeking employment"
  • "Im a 1099 with goldrush and i received a 1099 that is incorrect to file taxws"

Claims & Legal Issues

<1%
  • "Claim"

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Why You Can Trust Our Contact Information

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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