Discovery Plus
Reviews and Complaints
This is an AI-generated score, not a statement of fact.
This score is generated by AI based on publicly available customer support information.
A contact form and help articles can be found on the company's site. Getting help might take a little extra effort.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I was charged twice for July payment
The reviewer tried to contact the company before posting this review.
I was charged twice for July payment I paid in the beginning and now I was charged again I would like reimbursement for one payment
Groton, Connecticut
Error code 3
The reviewer tried to contact the company before posting this review.
You are telling me you don't have technical support that can help out, but the error code 3 message says call customer service tech support.
- No customer service live agents
Preferred solution: Tech support
User's recommendation: No
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChange Bank Info
The reviewer tried to contact the company before posting this review.
Called to change my bank information for my Discover+. No help whatsoever.
The # listed does do that type of stuff. I guess I save money cause Im not kissing *** to change my information.
- No contact info that helps
Preferred solution: Some customer service. But I dont need your station that bad.
User's recommendation: Good luck getting help.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy account is automatically paid by phone in bank checking acct however my app in the phone does not work and is not working in the tv get a message” subscription is paused your services support is
The reviewer tried to contact the company before posting this review.
Read my message. The service to customers is horrendous; it's a big waste of time.
This is the last time I will try to solve this.
Ok.
Preferred solution: The app is not working my account is paid still keep telling tha the account is suspended
Placerville, California
I'm a visually impaired dsabled senior citizen. The Calif & Federai "Adults With Disabilities Act" requires ALL BUSINESSES make accomodations for disabled to ensure fair & equal treatment
The reviewer tried to contact the company before posting this review.
Can't get thru to a live agent cuz my prob. is not on your AI Assistance list of acceptable forwarding issues.
I have a problem with my Discovery plus subscription & the ONLY HELP IM GETTING ARE REDIRECTS, REINSTALLS, REBOOTS & TROUBLESHOOTING I CANT DO! Please, speak to a live agent now?
Preferred solution: RECOGNIZE MY CURRENT, ACTIVE SUBSCRIPTION!
User's recommendation: Stop excluding help for Most of the reason customers call.
Kansas City, Kansas
Renew subscription
I renewed my Discovery Plus on a Visio TV and it is not letting me on. My IPhone app DOES work!
But, we would like to watch our Family TV!
I have tried several times to correct this problem using different instructions each time. Please help!!!
User's recommendation: Good luck on trying to get help!
Pikeville, Tennessee
Will not let watch after payment
The reviewer tried to contact the company before posting this review.
I tried to get help with my subscription and tried to charge my credit card for answers. This is the dumbest thing I ever heard.
You should be ashamed! I will never deal with you all again, and I have several friends who will be canceling as well. Thanks for nothing.
Have the day you deserve. ...Emily
- Customer service
Preferred solution: Apology
User's recommendation: Beware of this company. They charge you for answers to issues.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStolen money
The reviewer tried to contact the company before posting this review.
I tried to subscribe to Discovery Plus, couldn't get it to work on my TV. Then, once I tried to cancel it, you ripped me off, charging me 23 dollars to cancel it.
I want my money back, and I will never again. Don't bother; they rip you off.
- Are crooks
Preferred solution: Full refund
Kansas City, Missouri
Cancel subscription
The reviewer tried to contact the company before posting this review.
Having been trying for months to cancel my subscription online, and I keep getting charged. I called this number for customer service only to discover it will not help me.
This is absolutely ridiculous. Cancel my account and stop stealing my money!
- Will not cancel my account
Preferred solution: Full refund
Concord, North Carolina
Subscription issues
The reviewer tried to contact the company before posting this review.
I have questions about my subscription and no one answers the phone and y'all don't deal with technical support or billing or anything else I don't even know why they have y'all
Preferred solution: I want to change my billing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerKnowledgeable
The reviewer tried to contact the company before posting this review.
Knowledgeable and caring person who how to connect with the customer in a very positive way. Perfectly done.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
North Canton, Ohio
Cancel subscription
The reviewer tried to contact the company before posting this review.
Didn't speak to a human being, which I would have liked to do. Too much red tape just to be able to speak to a person.
I just want to cancel my subscriptions since they're already included in my Spectrum bundle account.
I would appreciate it if somebody would call me back as soon as possible at ***. Thank you.
Preferred solution: Talk to a customer service rep
Bemidji, Minnesota
App says renew subscription but I am paid through June 22,2026
The reviewer tried to contact the company before posting this review.
I’m not sure. They are crooks and I got nothing
You are a joke. I paid for this service through June 22, 2026.
Now that I have paid, I can't watch it! What the hell?!?!?!
- You are crooks
User's recommendation: You pay and they won’t open the app to let you watch. Criminals!!!!!!
Jacksonville, Florida
Trying to renew and can't
The reviewer tried to contact the company before posting this review.
Cannot speak with anyone. It's very frustrating. Just trying to renew my subscription and not able to.
User's recommendation: If you're good with being ignored, join.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCannot watch discovery because it will not download the app
The reviewer tried to contact the company before posting this review.
No one will answer the phone, so no one will help you. The update to Discovery Plus will not work. Thank you.
- Good shows
- No customer service
User's recommendation: Drop discovery plus
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I had the Disney Discoveryplus and Max bundle and now they dropped the one service and put ESPN in. I don’t want that one. I want to have my original bundle back.